Privacy Policy

The General Consultant – 15020034 Canada Inc. (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information through our website, during communications, and when providing quotes or services.

By engaging with us or submitting information through our website, phone, or email, you agree to this Privacy Policy.

1. Information We Collect

We may collect the following information:

  • Personally Identifiable Information (PII): Name, address, phone number, email address, and any details submitted during inquiries or service requests.
  • Service Information: Information about your project, service needs, preferences, or communication history.
  • Technical Data: IP address, browser type, device information, and data collected via cookies or analytics.
  • SMS Communication Data: If you provide your mobile number, we may collect delivery status, timestamp, and related metadata for service communications.
2. How We Collect Information

We collect data in the following ways:

  • Direct Interactions: Through our website contact forms, emails, phone calls, or in-person interactions.
  • Automated Technologies: Via cookies and tracking tools that monitor website performance and user behavior.
  • Communication Systems: When you opt in to receive service-related text messages or updates from our team.
3. How We Use Your Information

Your information is used for:

  • Providing Services: Responding to inquiries, offering quotes, scheduling, and fulfilling renovation or construction services.
  • Communication: Sending important updates, appointment confirmations, and relevant information via email, phone, or SMS.
  • Compliance: Meeting legal, contractual, or regulatory requirements.
  • Improvement: Enhancing our services, website performance, and customer experience.
4. Consent for Phone and SMS Messaging

When you provide your phone number, you consent to receive non-promotional, service-related SMS messages such as appointment reminders, estimate updates, or scheduling notices.

To comply with applicable communication regulations, our SMS messages:

  • Are only sent after receiving your consent;
  • Include opt-out instructions (e.g., reply “STOP” to unsubscribe, “HELP” for support);
  • Will not be used for marketing unless you provide additional explicit consent.

If you use our website contact form and provide a phone number, a notice is displayed:

“By providing a telephone number and submitting the form, you are consenting to be contacted by SMS text message and agreeing to our Privacy Policy. Message frequency may vary. Message and data rates may apply. Reply STOP to opt out. Reply HELP for more information.”

5. Sharing Your Information

We do not sell or rent your personal data. However, we may share your information under the following circumstances:

  • Service Partners: With trusted third parties who help us deliver services (e.g., administrative tools, scheduling platforms), under strict confidentiality and legal compliance.
  • Legal Requirements: If required by law or in response to valid requests by public authorities.
  • Business Changes: In the event of a merger, sale, or restructuring, your data may be transferred as part of the transaction.

Important Note:
No mobile information will be shared with third parties or affiliates for marketing/promotional purposes. All other data categories exclude text messaging opt-in data and consent. This mobile data will not be shared.

6. Data Retention

We retain your data only as long as necessary to fulfill the purposes outlined in this policy or comply with legal obligations. After that, it is securely deleted or anonymized.

7. Your Rights

Under Canadian privacy laws and, where applicable, GDPR, you have the right to:

  • Access: Request a copy of the personal data we hold.
  • Rectification: Correct inaccurate or incomplete information.
  • Erasure: Request deletion of your personal data (subject to legal exceptions).
  • Restriction or Objection: Limit or object to certain types of processing.
  • Portability: Request your data in a structured, machine-readable format.

To exercise your rights, contact us at admin@thegeneralconsultant.ca.

8. Security Measures

We implement safeguards to protect your personal data:

  • SSL encryption for website data.
  • Access controls to limit internal use.
  • System monitoring to detect potential threats.

While we strive for high security, no digital system is entirely immune to risk. Please use discretion when sharing sensitive information online.

9. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve user experience and analyze website traffic. You may disable cookies via browser settings, but some features may not function correctly as a result.

10. Third-Party Links

Our website may link to external sites. We are not responsible for their content or privacy practices. Review their policies before submitting personal information.

11. International Transfers

If your data is transferred outside of Canada, we ensure an appropriate level of data protection is in place, consistent with this Privacy Policy and applicable law.

12. Children’s Privacy

Our services are intended for individuals over 16 years old. We do not knowingly collect data from children. If we discover such data, it will be deleted immediately.

13. Policy Updates

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of our services implies acceptance of these changes.

14. Contact Us

For any privacy-related questions or requests, please contact:

The General Consultant
Email: admin@thegeneralconsultant.ca
Phone: +1 647 446 0842
Web: www.thegeneralconsultant.ca

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